自動聊天流程 | LEFO Hub

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自動聊天流程 | LEFO Hub
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by LEFO Hub / 2020-10-17 / Comments are closed

網上聊天

網上聊天讓正在瀏覽您網站的人可以與您展開即時對話，您更可以通過它來收集聯絡人的個人資料。注意：網上聊天是客戶管理系統中的一個添加功能，您需要額外購買使用許多權後才能夠正常使用。網上聊天在網上聊天(Conversations)頁面中，您可以看到聯絡人的個人資料，並與他們進行即時對話或是向他們發送個人電郵。您還可以使用已預先儲存好的聊天內容去回覆他們，以提高您的工作效率。設定網上聊天在網上聊天(Conversations)的一般設定(General)中開啟網上聊天通知(Enable Conversations)，再開啟可供選用的通知模式包括有訊息通知(Desktop notifications)、聲音通知(Audio notifications)和電郵通知(Email notifications)等，然後每當有聯絡人在網上聊天中發送訊息給您時，您便會收到相關通知。在網上聊天(Conversations)的聊天頻道(Channels)中開啟網上聊天功能(Enable Web Chat)，再設定它的工作時間。在工作時間中的選項包括有經常開啟(Always visible)、當有內部團隊人員在線時才開啟(Only when an agent is online)或是在指定工作時間內開啟(Set your business hours)。然後您可以選擇是否要開啟電郵功能(Enable Email)，它使您可以直接在網上聊天中向聯絡人發送電郵，與已離線的聯絡人繼續保持連繫。在網上聊天(Conversations)的歡迎訊息(Welcome Message)中可以設定網上聊天的歡迎開場白。最後，輸入需要加入網上聊天功能的網址，再把由系統自動產生出來的程式碼複製到您網頁的頁腳上。在網上聊天(Conversations)的自動聊天(Chatbot Automation)中，您可以選擇使用點擊網上聊天功能(Visitor clicks ...

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